Responsibilities:
- Assist in the Outlet Manager in the operations of outlet
- Drive revenue, maximize profits and minimize costs of the outlet
- Establish good relations with guests, handle all guest requests or enquiries in a prompt, professional and sincere manner
- Ability in handling customers’ feedback and maintaining high service standards
- Responsible in maintaining overall cleanliness of outlet area
- Form robust relations with team members and assist in their development
- Manage staff discipline, appearance and work performance
- Co-lead the team to achieve high quality services delivered to guests at all times
- Responsible for recruitment, orientation and training of staffs
- Responsible for monthly staff’s schedule planning
- Any other ad hoc duties assigned by the company
Requirements:
- Candidate must possess min. Diploma in Food & Beverage or equivalent
- Candidate must possess at least 3 years relevant experience of KTV/Restaurant Service/Retail or equivalent
- Acute financial management skills, strong business acumen and excellent knowledge of latest sales and marketing trends
- Strong customer service and problem solving skills
- Strong planning and people management skills to lead a dynamic service team
- Team player with excellent interpersonal and communication skills
- Flexibility is a must so the ability to multi-task, work under pressure with short deadlines
- Able to work in fast-paced F&B environment
- Able to commit shift work, weekends and public holidays
- Proficient in MS Office applications for administrative work
