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Jobs in Singapore   »   Jobs in Singapore   »   Information Technology Job   »   Technology OpS Support Practitioner (L1 Application Support)
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Technology OpS Support Practitioner (L1 Application Support)

Zenith Infotech (s) Pte Ltd.

Zenith Infotech (s) Pte Ltd. company logo

Responsibilities:

As a Technology OpS Support Practitioner, you will help to manage the as the L1 Support Lead for the overall project, overseeing the roles and responsibilities below
- Oversight and management of Operation JIRA support tickets coming in for the system
- Leading the handling of support tickets to help resolve issues with users. Driving the patching of data within SQL in the application for ticket resolution
- Communicating directly with users to help resolve their issues
- Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets

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