- Analyse data and intel on competitor landscape and customer demand to identify sales opportunities.
- Communicate and review sale teams' sales performance metrics against key performance indicators.
- Conduct negotiation of sales agreements.
- Develop actions for clients' requests that deviate from signed sales agreements.
- Develop consultative selling methods to identify clients' needs.
- Develop measures to enhance client retention based on customer data and purchasing behaviour.
- Develop measures to strengthen client portfolio based on client segmentation.
- Develop sales strategies to align with client segmentation, competitor analysis and overall strategies.
- Develop upselling techniques.
- Handle complex customer enquiries.
- Lead follow-up with clients to close sales.
- Manage sales channels and database of sales leads.
- Participate in relevant industry events for networking.
- Prepare and present sales proposals to clients.
- Propose recommendations to form and allocate sales teams.
- Propose sales channels and network expansion plans.
- Qualify sales leads.
- Relay customer feedback and market sentiments to internal stakeholders to enhance products and services.
- Review recommendations of products and services to match clients' needs.
- Support official responses to client dissatisfaction of products and services delivery.
x
