Responsibilities:
- Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
- Review closed sales calls per day for General Insurance Team.
- Backup for Auto Insurance for Call Review purposes.
- Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
- Prepare, track and send Quality Assurance related reports to UOB management and team. (NMD, Service Quality Monthly, Penalty Points Table)
- Keep track on all the status of Quality Assurance Cases from beginning to end process and provide update to management on a timely manner.
- Weekly meeting with management to discuss on discrepancies and solutions for further improvements.
- Other ad-hoc duties as assigned by supervisor
Requirements:
- Preferably have quality assurance experience and insurance products knowledge.
- Candidate must be able to evaluate and provide feedback calls
- Meticulous and responsible team player.
- Proficient in Microsoft Office.
- Able to multi-task.
- Fast Learner and willing to learn on multiple Insurance Products.
How to Apply:
Please prepare your updated resume (Include your current salary and expected salary) and email to [email protected] or Whatsapp +65 8512 8044
We regret only shortlisted candidates will be notified.
EA License No: 05C3451
EA Personnel Reg No: R2198644
Ellen Lee Wei Xin
