Responsibilities
- Stay updated on market trends to drive innovation and enhance service delivery.
- Collaborate with internal and external stakeholders to optimize resources and achieve company goals.
- Develop and implement strategies to improve renewal retention and diversify revenue streams.
- Lead and manage teams to meet KPIs, focusing on digital transformation and customer-centric approaches.
- Supervise daily operations of frontend, backend, and retention teams, ensuring SLAs and TATs are met.
- Manage team workloads, allocate assignments, and foster the professional development of team members.
- Act as the primary point of contact for escalations affecting customers and internal stakeholders.
- Evaluate and streamline processes to enhance efficiency and reduce redundancy through technology.
- Ensure compliance with industry standards and regulatory policies. Prepare monthly and ad-hoc reports for management.
Requirements
- Bachelors degree in Business Management or a related field; Proficient in Microsoft Office suite
- Minimum of 5 years of experience in motor insurance, along with a CGI certification.
- Strong leadership capabilities with excellent people management skills.
- Proven ability to multitask effectively in a team setting while also working independently.
- Skilled in resolving complex problems under tight deadlines.
- Excellent negotiation, interpersonal, and communication skills.
- Strong analytical abilities coupled with effective time management.
- Detail-oriented, organized, and proactive in approach.
- Ability to thrive in a fast-paced environment.
- Alexandra, 5 days, office hours
- Job Reference: L4W7Y977
All Successful candidates can expect a very competitive remuneration package and a comprehensive range of benefits.
Kindly email your resume in a detailed Word format to [email protected]
We regret that only shortlisted candidates will be notified
People Profilers Pte Ltd
Tel: 6950 9754
EA Registration Number: R22110899
EA License number: 02C4944
EA Personnel: Celeste Wong Xin Yann
