Position: Career Consultant
Working Mode: Hybrid
HQ Location: West gate
Working Hours: 9am- 6pm
Salary : $4,500 - $5,000 + incentives (Depends on experience)
Key Responsibilities
a. Client Engagement
- Clarify and manage Job Seeker expectations of the programme including responsibilities of both parties, data protection and programme requirements in order to achieve buy-in.
- Provide career consultancy support including resume tailoring, interview preparation, exploration of alternative career options, etc. according to Job Seeker needs.
- Identify barriers to employment, job goals and various training needs to develop mutually agreed upon Action Plan to support Job Seeker back into employment.
- Hold regular follow-up appointments to provide accountability and monitor progress on Action Plan, adjusting along the way as necessary.
- Motivate, encourage and empower Job Seekers throughout their job search journey
b. Business Partnering
- Work with the business development team to communicate and value-add of company/ CMP Programme to build relationships with employers and secure new vacancies.
- Understand employer business needs and partner with them to fulfil their hiring requirements by matching suitable Job Seekers accordingly.
- Research and maintain up-to-date knowledge of the local labour market, employers and industry sectors
c. In-Work Support
- Support Job Seekers through their first 12 months of new employment via monthly calls to ensure sustained employment
- Assist Job Seekers with adjusting to their new work environment, troubleshooting any issues that may affect sustained employment
d. Administration & Quality
- Adhere to company, Project and WSG guidelines, policies, and procedures at all times
- Document all correspondences and support rendered to Job Seekers on CRM system
- Ensure Job Seeker details on all systems are updated in a timely and accurate manner
- Provide accurate and timely reporting on all relevant activities
- Maintain strict confidentiality of Job Seeker information in accordance to PDPA requirements
Job Requirements
• Minimum Diploma / Degree qualification
• Minimum 4 years of working experience with relevant transferable straits
• IT-savvy with the ability to pick up new systems / software
• Experience working in a customer facing environment
• Evidence of setting and achieving targets across a broad range of KPIs
