We are seeking a skilled IT Support Technician to join our team and provide technical assistance and support for end users & partners. The ideal candidate will have a technical background, excellent troubleshooting skills, and the ability to communicate effectively with users at all levels.
This role will involve resolving technical issues, installing and configuring hardware and software, and providing technical guidance to junior product support staff.
Key Responsibilities:
• Provide technical support and assistance to end users via phone, email, remote tools, and in person.
• Troubleshoot and resolve hardware, software, and network issues escalated from Level 1 support.
• Install, configure, and maintain desktops, laptops, printers, and other end-user devices.
• Diagnose and resolve technical problems related to operating systems, applications, and company’s brand product.
• Collaborate with customer’s IT teams to escalate and resolve any complex technical issues in a timely manner.
• Document all support activities, including troubleshooting steps, resolutions, and user interactions into the system.
• Provide training and guidance to end users on the use of hardware, software, and systems. (Ad-Hoc)
• Perform software updates, patches, and system upgrades as required to ensure security and stability.
• Assist to maintain inventory of hardware and software assets, including tracking and managing equipment and licenses. (Ad-Hoc)
Qualifications:
• 1~2+ years of experience in a L1/2 desktop support role or similar position. (Preferably but training provided too)
• Experience troubleshooting hardware, software, and network issues in a Windows environment.
• Knowledge of Active Directory, Group Policy, and other Windows domain services (Preferably but training provided too)
• Familiarity with remote desktop support tools and techniques.
• Excellent communication and interpersonal skills, with the ability to interact professionally with users at all levels.
• Strong problem-solving and analytical skills, with attention to detail.
• Ability to work independently and collaboratively in a fast-paced environment.
Soft Skills:
• Self learner & team player
• Proactive and strong analytical skills
• Quick Learner
