- Working hours: 5/5.5 Days
- Commitment period: 6 months (Convertible/Extendable)
- Location: Kallang Pudding Road
- Basic salary : $2290 + Shift Allowance $100
Roles & Responsibilities:
- Handle customer service hotline across all areas, including answering enquiries, providing information, handling complaints and troubleshooting problems.
- Escalate cases that do not fall within FAQs to the relevant and correct parties.
- Follow-up on outstanding cases and perform call-backs to customers if necessary.
- Consistently deliver excellent quality service to our customers to achieve customer satisfaction
- Ability to understand customers’ needs and provide appropriate solutions and attention
- Consistently deliver excellent quality service to our customers to achieve total customer satisfaction
- Data entry and other ad-hoc duties assigned
Requirements:
- Min NITEC
- Call Centre experience preferred
Applicants who possess the relevant experience or interest are most welcome to apply.
**We regret to inform that only shortlisted candidates would be notified.
By submitting your personal data and/or resume, you give consent to collection, use and disclosure of your personal data and/or resume by the company (or its agent) for the purpose of the processing and administration by company relating to this job application.
Chua Pei Jie Emily
Registration Number: R24125061
EA Licence No: 06C2859 (MCI Career Services Pte Ltd)
