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Jobs in Singapore   »   Jobs in Singapore   »   Guest Relations Agent (Front Desk)
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Guest Relations Agent (Front Desk)

Singapore Marriott Tang Plaza Hotel

Singapore Marriott Tang Plaza Hotel company logo

JOB SUMMARY

Assist Supervisors and managers to ensure that daily operations are run smoothly. Ensure all guests have a speedy check in and check out process in line with our Operating Procedures. Always greet guests with a smile. Be warm and friendly and ensure the Marriott’s Six Principles of Hospitality are practised all the time.


JOB RESPONSIBILITIES

  • Assist Supervisors and managers to ensure that daily operations are run smoothly.
  • Ensure all guests have a speedy check in and check out process in line with our Operating Procedures.
  • Ensure amenity forms are raised for VIPs, Elite Members, repeat and long stay guests and ensure that Housekeeping and Room Service are informed.
  • Run First Ten and Arrivals report to block rooms for arrival guests.
  • Enrol guests in Marriott Rewards programme.
  • Handle and solve guests’ complaints or assisting them with enquiries.
  • Provide information about the hotel and the surrounding community.
  • Maintain accurate room status information.
  • Update guest profile.
  • Programming of keys, e.g. for porters to bring out luggage, show rooms and for guests who lost their keys or not able to gain access to their rooms.
  • Performing cashiering duties, e.g. post in charges, foreign currency exchange, checkout by cash or credit cards and selling of gift vouchers
  • Cash/Bank Handling

· Process all payment methods in accordance with Accounting procedures and
policies.

· Follow property control audit standards and cash handling procedures (e.g., blind drops).

· Count bank at end of shift, complete designated cashier reports, resolve any
discrepancies, drop off receipts, and secure bank.

· Obtain assigned bank and ensure accuracy of contracted monies, obtaining change required for expected business level, and keeping bank secure at all times.

· Transport bank to/from assigned workstation, following security procedures.

· Set up and organize cashier workstation with designated supplies, forms, and
resource materials; and maintain cleanliness of workstation at all times.

  • To ensure and follow established procedures and compliance as per LSOP guidelines.
  • Any other duties as may be assigned from time to time.


JOB REQUIREMENTS

  • Candidate must possess at least a Professional Certificate/NiTEC, Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, any field.
  • No work experience required.
  • Full-Time position(s) available.
  • Rotating shift work basis.
  • Able to start work immediately or within short notice period.



We regret that only shortlisted applicants will be notified.

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