- Under broad supervision, is recognized internally and externally as a subject matter expert and provides application expertise and any special technical data to Business Development, Application Engineering, Training, External Customers and Operations to support product and service applications globally
- Mentors to less experienced personnel
- Revises, uses, and refers users to appropriate Technical Content of Product / Services web pages on Halworld
- Reviews content for accuracy and approves revisions as needed
- Creates rich content for internal and external customers
- Responsible for responding to questions submitted to the Knowledge Base system and developing relevant articles to publish
- Reviews responses and articles of less experienced personnel
- Acts as Subject Matter Expert and Knowledge Base Editor
- Responsible for all formal communication for situations involving: Cautions and or warnings, Design/product/service changes, Required Field Action, Interim procedures and reference information using a Technology Bulletin
- Responsible for the maintenance of Operational Manuals
- Reviews communication drafted by less experienced personnel
- Incorporates Reliability, Health Safety & Environment (HSE), and Quality standards into job activities
- Job role directly impacts revenue center's viability or its quality service via personal contributions
- Job role contributes directly to value creation
Requirements:
Completion of an undergraduate degree in Engineering or similar discipline, and 13 years of experience in PSL Field Operations, Business Development, or Technology Development as it relates to field operations.
