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Jobs in Singapore   »   Jobs in Singapore   »   Client Engagement Executive (5 months Maternity Cover)
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Client Engagement Executive (5 months Maternity Cover)

Singapore Environment Council

Singapore Environment Council company logo

Job Description: Support Client Engagement Team in sales order fulfilment and own the order fulfilment work process. Support Office Management and Administration in ensuring the smooth running of office facilities.


Sales Operation

• Prepare Sales Order Processing and follow up on order fulfilment. Including but not limited to address their queries, anticipate issues on a timely basis.

• Administration of documentation controls for order fulfilment.

• Monitor, track and advise clients on their applications status.

• Review and guide clients on the documents required for certification.

• Responsible for administrative matters in relation to pre and post sales activities.

• Identify, propose and implement improvements to the process to meet customer critical issues

• Responsible for updating, maintaining, processing and analysing the Green Label databases to provide usable data to support the SGLS & Eco Certification sales team

• Ensure that all data are updated accurately and in a timely manner

• Vendor invoice verification

• Collaborate with Finance for bi-weekly Accounts receivable report, and follow through with clients.

• Support Sales on Accounts receivable handling

• Liaise with Environment Engineers for constructive response to client’s queries

• Monitor KPI (service turnaround timeline) and escalate for prompt resolution.


Operations/ Office Administration

• Maintain smooth & efficient office and facilities operation

• Liaise with external vendors and monitor service maintenance contracts

• Liaise with IT Vendor for IT-related matters such as technical support and IT related assets

• All other Operations scope of work that may varies from time to time


Others:

• Handle all customer enquiries pertaining to Sales, Eco-Office and SGLS;

• Coordinate with external vendors (e.g. auditors)

• Support all Company event (SEAA and SGA)

• Any adhoc task as and when assigned by your direct supervisor or the Management.



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