* L2 Support Experience in managing Meraki and firewalls.
The Network engineer is responsible for managing day-to-day support of an organization’s information technology activities, meeting customer’s requirements and Service Level Agreements.
He/she is also responsible for the operational tasks for teams under his/her charge, ensuring that network, services, infrastructure and scope assigned, can work reliably and securely.
Lead teams that develop and implement networks and servers, respond to user/help desk requests, and monitor network stability and performance.
The activities may include but not limited to:
- conduct BAU activities, health checks, conduct infrastructure monitoring, handle customer queries, investigate incidents reported, resolve the incidents, apply fixes, and to ensure that incidents reported are tracked and resolved till closure
- provides leadership and accountability to the teams managed
- to train and guide junior team members
- The Network Lead directly supports end users by handling escalations, resolving user issues, and monitoring the performance of business-critical systems to prevent delays and outages and quickly resolve ongoing issues
Technical Requirement:
- Minimum 5 yeras experience in IT Network Infrastructure
- Experienced in network/security administration in enterprise DC and Public Environment
- Experiences in supporting firewall /network product such as Cisco, Palo Alto, Meraki and Check Point
- Experienced in troubleshooting system, middleware and network problems, diagnose and solve hardware/software issues, analysing system logs and identifying potential issues/incident
Service Delivery:
- Act as a focal point for all operational support related queries and issues
- Review transition plans, enhancement milestones and deliverables in consultation with support teams and customer
- Regular review with support team to ensure that all support tasks and deliverables meet service levels
- Ensure that regular reviews of the services provided (Service Level Agreements (SLAs) and Key
- Performance Indicators (KPIs)) are conducted to maintain alignment between the services and the expectations of the customer
- Notify/escalate any ‘out of scope’ variations to services to Service Delivery Director (SDD) / Service Delivery Manager (SDM)
- Notify/escalate critical issues or variations to service levels to Service Delivery Director (SDD) / Service Delivery Manager (SDM)
- Analysing, troubleshooting, and correcting network problems remotely/on-site
- Responsible for documenting incident RCA report the configuration of the system and (network) system performance tuning
- Implementing security measures on company networks to prevent unauthorized access or theft of data
- Maintaining an inventory of network equipment along with their specifications
- Monitoring network activity to ensure proper functioning of network components and equipment
- Monitoring network security to detect unauthorized access or other security breaches
- Troubleshooting problems with computers, printers, network devices, or other network components to ensure optimal performance
- Responsible for network administration tasks including configuration management, installations, security updates, urgent system patching
- Support LAN/WAN-based applications including switches, routers, firewalls
- Provide support for Level 1-2 escalated issues
- Responsibility for security compliance, patching, health check & hardening remediation
- Maintaining and administering perimeter security systems such as firewalls and intrusion detection systems
- Performing standard or project change request as per change window (non-business hours)
- Provide on-call 24 x 7 support on a rotating basis
We regret to inform that only shortlisted candidates will be notified.
This is in partnership with Employment and Employability Institute Pte Ltd (“e2i”). e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to e2i’s PDPA.
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