Research into cutting edge technologies(i.e. AI tooling) to automate and optimize processes
Analyst data and provide solutions and suggestions
Seek product feedback and track usage/performance, drive process optimization
Build and maintain ongoing relationships with multiple stakeholders, both internally and externally
Manage bot setup and optimization for all TechOps channels across, BNB Forum, Telegram group, Github and Discord
Accurate ticket tracking across all support channels. Prepare a monthly report for review and identify opportunities
Understanding the BNB Chain ecosystem, including BSC, opBNB and BNB Greenfield
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