Job Responsibilities
- Provide a warm, professional, and genuine welcome to all guests, ensuring a positive first impression.
- Assist guests with check-in and check-out procedures, while providing detailed information about hotel facilities, room locations, and operating hours of various outlets.
- Handle guest check-in and checkout processes efficiently using the hotel system.
- Maintain thorough knowledge of all excursions and activities offered by the hotel, offering guidance and recommendations to guests.
- Inspect guest rooms before arrival to ensure they are prepared to standard, and place a personalized welcome letter signed by the General Manager along with the appropriate amenities based on the guest profile or management requests.
- Address guest complaints with professionalism, identifying quick and effective solutions to ensure guest satisfaction, and escalate to management when necessary.
- Collaborate closely with Reservations, Housekeeping, and other departments to maintain seamless communication and operations across the hotel.
Job Requirements
- GCE ‘N’ Level and above
- 1-2 years of relevant frontend customer service experience in hotel/service apartment/hospitality/luxury retail
- Customer service oriented
- Able to work during weekend and perform shift work including night shift
Interested candidates who wish to apply for the advertised position, please click on “Apply”. We regret that only shortlisted candidates will be notified.
EA License No.: 01C4394 (PERSOLKELLY Singapore PTE LTD)
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