Job description
Serve as the primary point of contact for 1st and 2nd line IT support within Northern Marine Group, focusing on the Singapore office. Additionally, support the wider vessel support team by assisting with IT incident management and vessel-related projects. The role includes occasional travel within the Asia Pacific region to provide IT support on vessels and at site offices.
• React quickly and professionally to service desk incidents and requests that are submitted onshore and offshore via the Self Service Portal
• Responding to support requests for hardware such as, but not limited to, PC’s, Laptops, Mobile devices and Printers
• Responding to Service Requests that relate to, but not limited to, access/application/hardware requests, New Joiner/Leaver requests and standard requests that are submitted via the Self Service Portal.
• Provide knowledge base articles to be consumed by the end user – with the objective of reducing calls by empowering colleagues to search knowledge base for guidance/process or procedures prior to engaging the Service Desk.
• Collaborate with other Northern Marine IT teams to facilitate change and introduce new services to the business.
• Collaborate with Infrastructure Services Team for any incidents and changes aligned to network/storage hardware located in Singapore office
• Attend Vessels that have been brought into management/require refresh to facilitate installation/refresh of hardware.
• Identifying CSIP (Continuous Service Improvement Process) items that may improve how the Service Desk functions
• Ensure that the Asset Database is always maintained.
To be considered for this opportunity, candidates are expected to have a good understanding and awareness of the following technologies:
Networking and Hardware support
Desktop & Printer Hardware support
Windows 10 support
Server 2016/2019 Admin
Windows Server 2008/2012/2016 including AD, DNS, DHCP
Virtualization technologies such as Hyper-V and VMware
Wi-Fi Technologies (Unifi)
Active Directory Administration
Office 365 Admin
Remote access experience and remote support
Certifications in the following areas would be a significant advantage:
HNC/HND or equivalent experience in IT related subject
Job summary
Strong understanding of IT systems, including both hardware and software components. Proficiency in troubleshooting and resolving technical issues. and must be able to travel and board vessels as required for on-site support and maintenance.
