Assistant Manager, Office of Registrar

COMPANY DESCRIPTION

Singapore Management University is a place where high-level professionalism blends together with a healthy informality. The 'family-like' atmosphere among the SMU community fosters a culture where employees work, plan, organise and play together building a strong collegiality and morale within the university.

Our commitment to attract and retain talent is ongoing. We offer attractive benefits and welfare, competitive compensation packages, and generous professional development opportunities all to meet the work-life needs of our staff. No wonder, then, that SMU continues to be given numerous awards and recognition for its human resource excellence.

RESPONSIBILITIES

• Student Card
  • Manage the student photo system, including photo review and approval for all incoming undergraduate, postgraduate, non-graduating e.g. exchange students and guest students;
  • Student replacement card system for lost and damaged cards;
  • Outsourcing of card printing for new and replacement cards including arranging for encoding of student cards;
  • Issuance of student cards for new intake of students including the online event management system to manage appointment for the student card collection.
• Certification letters / Academic Summary
  • Manage the student request system.
  • Prepare certified documents (self-service download for softcopy or over-the-counter collection for hardcopy).
  • Liaise with the Student Services Hub on the issuance of hardcopy documents.
• Official Transcript / Replacement Degree Certificate
  • Prepare official transcript for undergraduate, postgraduate and non-graduating students (e.g. exchange students).
  • Manage replacement of degree certificates and additional official transcript requests.
• Fixed Asset Management
  • Check and account for assets periodically.
  • Ensure all assets are tagged.
  • Manage pool of assets for department use.
• NSMen deferment
  • Liaise with Mindef / SPF / SCDF on ICT deferment for NSmen
• Assist in general administration for the department including management of purchase orders and office supplies.
• Attend to students' enquiries and requests (email, telephone, walk-in).
• In-charge of office administration such as managing purchase orders and replenishing office supplies.
• Covering officer for 5 to 8 areas during absence of other colleagues in the unit.
• Help in other registrar functions such as matriculation, commencement, examination invigilation, etc.

• A degree holder in a business or related field with at least 1 to 2 years of relevant work experience, preferably in a tertiary institution environment.
• Diploma holders with at least 7 to 8 years of relevant work experience are welcome to apply.
• Experience in frontline service in a university setting would be an advantage.
• Organized and meticulous.
• Able to communicate well, verbally and in writing.
• Committed to providing high quality customer service.
• Ability to work effectively independently and in a team.

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Candidates who do not possess the stipulated qualifications but have relevant work experience may still apply. Remuneration and appointment terms shall commensurate with qualifications and experience. SMU reserves the right to modify the appointment terms where necessary.