Responsibilities:
- Assist users in navigating the system applications as well as providing L1 technical issues resolution via phone.
- Ensure all L2 and L3 issues are promptly forwarded to the software engineering team and to follow up to ensure these issues are resolved.
- Ensure issues are resolved within set Service Level Agreement and Objectives timeframes.
- Ensure user issues and resolution reports are submitted on a daily basis.
Prerequisites:
- Diploma or Degree in Computer Science and Information Technology or equivalent
- 1 to 2 years of relevant working experience in IT ticketing will be advantageous.
- Possess some technical knowledge in Java or C# will be beneficial.
- Strong customer service experience with end-users/customers involving each IT ticketing request/incident handled.
Toppan Ecquaria is an equal opportunity employer and values diversity within our company. We welcome all interested candidates to apply for this position, however, we regret to inform that only shortlisted candidates will be contacted by us for an interview.
Find us at www.topppanecquaria.com or www.linkedin.com/company/toppan-ecquaria
For more career opportunities, please visit our career site at:- https://toppanecquaria.com/careers/job-openings?utm_source=Jobstreet&utm_medium=Page&utm_campaign=2020
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