Job Info:
- 3 shift patterns (dependent on locations):
A shift: 7.30am to 5pm / 7am to 4.30pm
B shift: 1 to 10.30pm / 1.30pm to 11pm
C shift: 10pm to 7.30am / 10.30pm to 8am / 11pm to 8.30am - Working Hours: Rotational shifts
- Location: Sentosa; Monorail pass will be provided
Key Responsibilities:
- Provide courteous and efficient service and if possible to comply with each and guest’s request.
- Ensure that all telephone calls are handled promptly within three rings.
- Be familiar with all room types and rates in the hotel and their availability status; up-sell whenever possible.
- Take ownership of problems, handle guest complaints promptly according to established procedures and then report to supervisor for further follow-up when necessary. Glitch reports are to be written when necessary.
- Ensure guest room security, and emergency and fire procedures; encourage the use of Safe Deposit boxes (El-Safe) and adhere to policies & procedures for their use.
- Be familiar with hotel facilities, functions, major city attractions, and events; provide guests with accurate information as requested.
- Ensure a professional and courteous working relationship and maintain an effective flow of communication with all hotel personnel.
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By submitting your personal data and/or resume to us in connection with your job application, you will be deemed to have agreed and consented to us in collecting, using, retaining, and disclosing your personal data and/or resume to prospective employers for the purpose of the evaluating, processing and administration by company relating to this job application.
We regret to inform you that only shortlisted candidates would be notified.
We wish you all the best in your career search.
You are welcome to visit our website at http://www.rkgroup.sg/
RK Recruitment Pte Ltd | EA License No.: 20C0280
Chan He Guang | EA Personnel No.: R23117560
