- Experience in handling L1 support tickets and assignment
- Oversight and management of operation, JIRA support tickets coming in for the system
- Lead the handling of support tickets to help resolve issues with users.
- Driving the patching of data within SQL in the application for ticket resolution
- Communicating directly with users to help resolve their issues
- Analysing trends on the operations and tickets to come up with insights and action plans for better handling of tickets.
- Work Location: 8 Jurong Town Hall Rd, Singapore 609434
- Normal working hours: 9am – 6.30pm.
- Probation period of 3 month where performance will be assessed If execution don’t meet expectation project can roll off candidate with 2 weeks’ notice.
Internal ref: 9225
Regards,
Lini
Recruitment Consultant
R22108463
