The office automation environment is an important aspect of CDPQ strategy evolution, whose goal is to be connected everywhere, at all times, to support the organization’s globalization and deploy tools to foster collaboration. This includes the evolution of workstations, managing office automation tools, collaboration, videoconference and telephony.
Reporting to the Director, Desktop Support and International Offices, as Advisor, Technical Support for the Singapore office, the incumbent provides support, maintenance and troubleshooting for computers, peripherals and software follow established standards. The advisor contacts users, follows up on their requests and ensures they are completed. The advisor provides support to the Singapore office and other offices in the Asia-Pacific region.
What you will do
· Ensure contact with users regarding their incidents
· Analyze requests, diagnose and resolve software and hardware issues
· Proactively follow up on requests and ensure communication with users
· Install, configure, maintain, and relocate computers and peripherals
· Participate in production deployments according to established standards
· Document the problem resolution process for each intervention
· Document installation and repair procedures
· Participate in tasks related to various projects associated with the workstation
· Provide basic training on tools
· Provide on-call support outside of office hours
· Follow up with suppliers for various initiatives
· Act as the first point of contact for service requests related to equipment, software, applications, and network issues/Escalate high-priority issues to the director
· Provide training and first-level technical support for all major business applications used by CDPQ employees
· Responsible for IT onboarding of new hires and departures
Who you are
· Ambition
· Accountability
· Openness
· Collaboration
· Team spirit and ease of communication
· Ease and ability to advise
· Tolerance for ambiguity, ability to simplify proposed solutions
· Organizational skills, autonomy, and rigor
· Initiative spirit
What you bring
- Strong customer service skills with excellent interpersonal qualities
- Minimum 5 years of experience as a desktop technician
- Understanding of the reality of international support
- Proficiency in English, both spoken and written
- Ability to work under pressure
- Strong problem-solving skills
- Excellent knowledge of Windows, Office 365 (MacOS is an asset)
- Organizational and responsibility skills, team spirit
- Ability to install and move computer equipment as needed
- Singapore citizen or Permanent Resident preferred
