Job Description
1.System Management
To assist in maintaining the Resource Booking Service when needed
2.Logistic and stock taking
Assist to manage and track all non-SSOE ICT/AVA resources and inventory (e.g. iPad, Microsoft Surface Pro, printers, etc.) with up-to-date documentation
Stock-take and updates inventory records for school and audit purposes
Maintain repair and loan records of ICT/AVA equipment
3.Support daily operations (AVA & IT)
Assist in the planning and implementation of ICT-related programs (e.g. staff professional development in ICT, learning journey using ICT, cyber wellness program, etc.)
Assist school-initiated ICT/AVA infrastructure projects, including providing progress report, manage vendors and contracts
Gather ICT/AVA needs of the school
Provide professional inputs and recommendation on ICT/AVA solutions that can meet the school’s need
Implement preventive measures and maintenance for IT & AVA Equipment
Assist Head of Department and ICT Associate/Manager in the preparation of all necessary administrative duties for the purchase and condemnation of AVA and ICT equipment
Provide ICT/AVA/multimedia support for school events (e.g. on site and online streaming events)
Assist in liaising with vendors for the maintenance and repairs of AVA and IT equipment
Assist in troubleshooting and support for school-owned devices
1st level of troubleshooting of student-owned devices
Understanding and support various operating system of student-owned devices (e.g. Chrome OS, IOS or Windows)
Advising students on the proper use of student-owned device applications and online learning systems
Supporting Home-Based Learning logistic loaning and school hotline help in terms of online learning portal or systems
Checking and set-up of equipment used in classroom and for examinations such as portable speakers
Assist in rectifying and identify equipment that requires maintenance work
Troubleshooting of AV and IT equipment in classroom on a daily operation
Providing support to teachers in the use of AV and IT equipment in classroom (e.g. Image and sound projection, observation video recording, School-owned device such as iPad and Chromebook support in classroom during lessons)
Demonstrate comprehensive knowledge of Chrome OS and Chromebook functionality, including efficient navigation, app usage, file management, and troubleshooting, to support and enhance the educational experience in a school environment utilising Chromebooks as student devices.
Assist to book resources in RBS via school timetable and upon ad-hoc request by teachers
