Job Description:
- As Application Support Analyst, you will be involved with innovative and fully DevOps oriented teams in order to provide L1 and L2 support for both the Asian Region and the World.
- Build a new platform to interconnect investors, lenders and clients on syndicated markets
- Build a digital platform for company clients and investors
- Manage large lender pool deal, different loan format, institutional investors and multi-product
- Increasing agility lead by more focused and structured transactions
- Implement solution aligned with regulatory requirements (Basel IV, IFRS 9).
Scope of Work
- Manages user requests & incidents in a timely manner
- Prioritizes User requests based on their urgency, their criticality and their context.
- Ensure all incidents investigation and follow-up in case of third-party / vendor involvement, communication and pushes for resolution including workaround identification
- Ensures adequate and efficient communications toward users, senior management and other IT stakeholders during incident management process (major or minor).
- Ensures Daily support tasks
- Ensures sanity checks are performed (morning, evening) and on-calls duty
- Contributes to change requests, urgent data modifications and INTPRODs executions
- Escalates issues if need be, but remains the main point of contact for the user
- Pushes for sustainable resolutions and sustain knowledge management
In case of Incident, ensures root cause is properly identified and remediation actions defined and prioritized (Problem Management) - Contributes to major incident reports and post-mortems when required
- In case of recurrent Request/incidents, pushes for the creation of a Feature Development/bugfix, or automation
- Keeps the support documentation up-to-date
- Acts as the IT Run preferred communication channel with all stakeholders
- Contributes to Major events (BCP, Disaster recovery, Production interventions, etc.) synchronizing with other Support engineers, Users, and company stakeholders.
- May extend his activities to complementary tasks like Testing or BA if part of the squad.
- Must have skllls as Good communicator, who can transalate technical issues in Simple language which is understantable and relatable with Business and Operations.
Requirements:
- Needs functional banking experience in cash payments / trade and loans.
- Solution oriented, business focused with a mindset to constantly improve production quality and stability.
- Have basic technical skills e.g. SQL, Unix, Microservices, CI/CD tolls etc.
- Excellent analytical skills
- Ability to multi task and manage stress while maintaining empathy for end users.
- Exposure to Monitoring tools & Automation.
- Good communicator and have managed Operations & Business.
- Problem-Solving mindset with orientation towards Continues Improvement.
Functional knowledge of similar kinds - The candidate should have minimum 4 year’s experience in application support, with exposure in Banking industry
