1. Role Description:
This position reports directly to the director. ICE THERAPY PTE. LTD. is committed to prioritizing its employees by supporting their growth, upholding high standards of work and productivity, and consistently seeking opportunities to enhance processes and skills, along with focusing on recruitment and ongoing development.
2. Specific Responsibilities:
· Understand the specific conditions and wellness goals (e.g., relaxation) that these services address to provide accurate information to clients.
· Identify customer needs through active listening and effective questioning.
· Maintaining strong relationships with clients and managing repeat business.
· Manage administrative tasks like processing payments, issuing receipts, and ensuring proper documentation of spa transactions.
· Articulate the benefits of spa services and packages clearly and persuasively to different client demographics via phone, email, and face-to-face interactions.
· Handle peak periods, managing customer flow and schedules.
3. Competencies
· Stay updated on spa treatments
· Upselling and selling membership options
· Customer relationship management
· Organize and maintain up-to-date records on client usage
· Handling client inquiries professionally
· Manage bookings and inquiries simultaneously
4. Duration Of Traineeships: 6 months
5. Approved Training Allowance: Mature Mid-Career Individuals - $2,300
