What the role is

At #TeamCPF, you’re not just joining a team; you are embracing a culture of excellence, collaboration, and meaningful impact. You will play a pivotal role in empowering over 4 million members to secure their retirement, healthcare, housing needs and better navigate life’s uncertainties.

We thrive on sharp minds and insightful decisions. Your ability to analyse and think critically isn't just valued; it's essential. Every choice you make contributes to our collective success.

Collaboration is our way of life. We believe in the power of effective partnerships and seamless communications across teams. Together, we amplify each other’s strengths and achieve remarkable results.

Our learning never stops. We encourage your inquisitiveness and courage to embrace new challenges head-on. Your agility, readiness to challenge conventions, embrace of data-driven strategies, dedication to learning and applying new skills fuels our innovation and progress.

At the core of everything we do lies a genuine desire to make a difference. We serve our community and support each other with compassion, empathy, and unwavering dedications. Every action we take is guided by a deep sense of purpose and a commitment to those we serve.

Join us at #TeamCPF! Together, let's redefine possibilities and leave a legacy that echoes for generations.

What you will be working on

You will play a key role in ensuring self-employed persons (SEPs) are supported in meeting their MediSave contribution requirements, while also contributing to the enhancement of operational efficiency and the overall service experience.

In this role, you will:

• Assess the financial situation of self-employed persons (SEPs) to determine their ability to make timely MediSave contributions.
• Develop and provide affordable, personalised instalment plans to help SEPs meet their MediSave obligations and improve their healthcare savings.
• Handle routine investigations to enforce compliance and recover overdue MediSave contributions, ensuring payments are collected on time.
• Regularly review existing policies and procedures, using real-world experience and data insights to suggest improvements.
• Recommend and implement changes to streamline operations, reduce inefficiencies, and enhance the experience for SEPs.
• Manage GIRO instalment and deferment requests, ensuring they are processed accurately and in a timely manner.
• Lead efforts to improve the GIRO collection process, aiming to increase efficiency and reduce errors, making payments easier for SEPs.
• Work with relevant teams to verify the income of SEPs when needed, ensuring they are meeting their contribution requirements.

What we are looking for

We value the diverse talents and experiences that each individual brings to the table. While mastery of every requirement may not be necessary, familiarity and expertise in some of the following areas will position you for success within this team.

• Prior experience in customer service or a related field.
• Good analytical skills with the ability to assess financial data and make decisions based on findings.
• Ability to solve problems, alleviate conflicts, and escalate tactfully.
• A quick learner who can think on their feet and resolve any issues with a customer-first business mentality.
• Ability to provide support, answer questions, and resolve issues in an efficient manner.
• Proactive approach to identifying opportunities for process improvement and implementing customer-centric solutions.
• Ability to work well in a team environment and contribute to achieving collective goals.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint)
• Skills in data analysis and automation will be an advantage.

The seniority of appointment and actual corporate job title will commensurate with individual work experiences.

We welcome fresh graduates in any discipline and candidates without working experience to apply. To help us better understand your academic background, please provide an official or unofficial copy of your academic transcript, as well as any other relevant documents or certificates that you believe would support your application.

Position is on a 1-year full-time contract directly under the payroll of CPF Board with an option to renew, contingent upon confirmation and subject to organisational needs. Additionally, there is potential for emplacement into a permanent position.

What you can expect

Being part of #TeamCPF means embarking on a challenging and rewarding career in a progressive workplace that values productivity and growth. Here’s what awaits you:

• Opportunities to engage in a mix of formal and informal training, keeping your skills sharp in our ever-evolving technological landscape.
• Promotion opportunities based on your capability and on-the-job performance.
• A vibrant community of like-minded and friendly colleagues, where collaboration and creativity thrive.
• A hybrid work model that offers flexibility for remote work, subject to exigencies of service.
• Flexible dress code that empowers you to choose your appropriate outfit for the day.
• A comprehensive rewards package that includes annual leave, pro-family leave, medical and dental benefits, and access to recreational activities.

About Central Provident Fund Board

At the Central Provident Fund (CPF) Board, we believe in developing individuals who are inspired to do their life’s best work, through 3Ps: Purposeful Work, Professional Growth, People & Culture.

Purposeful Work – The CPF Board helps 4 million members save for their retirement, healthcare and housing needs. Beyond being a pension fund, we are unique in being a national social security organisation, and we serve CPF members knowing that we make a difference.

Professional Growth – At CPF Board, you will have the opportunity to learn on the job and pick up new skills and knowledge. Although you are joining one organisation, you will have access to many career paths in the years ahead.

People and Culture – When you join CPF Board, you become part of a mission-oriented organisation with a strong culture of teamwork, collaboration, and innovation. As an employer, we value our people as our greatest asset, and foster a culture of respect, diversity, and inclusivity, where everyone's voice is heard, and contributions are recognised and celebrated.

Come and be a part of #TeamCPF today, to make a difference in the lives of others and in the future of Singapore.