Responsibilities
- Lead, motivate, and support a large team within a time-sensitive and demanding environment, including career development plans for direct reports and problem resolution
- Manage data collection for the updating of metrics to achieve productivity targets, reduce cost per unit, eliminate errors, and deliver excellent customer service
- Partner with cross-functional teams to improve proprietary tools and systems
- Work closely with legal and safety departments to ensure that activities remain compliant
- Oversee materials and inventory
- Conduct budget reviews and report cost plans to upper management
Required skills and qualifications
- Two or more years of proven success in an operations management role
- Strong skills in budget development and oversight
- Excellent ability to delegate responsibilities while maintaining organizational control of branch operations and customer service
- Proficiency in conflict management and business negotiation processes
- Knowledge of business productivity software and an aptitude for learning new applications
Preferred skills and qualifications
- Bachelor’s degree (or equivalent) in operations management, business administration, or related field
- Working knowledge of management software programs, including NetSuite, QuickBooks, and CenterPoint Payroll
- Strong IT skills, including database development
- Multiple years of financial and account reporting experience
- Ability to communicate in more than one language
