Key Responsibilities
- Resolves complex field process issues utilizing systematic troubleshooting methodology generally involving multiple processes. Create a mechanism to communicate issues, track progress and pull resources from multiple business unit and/or functions. Communicates learning's from this portion to rest-of-world to strengthen the product packages.
- Assists account teams in managing the customer account to enhance customer satisfaction and increase AMAT’s product and technical reputation.
- Participates on multifunctional design teams comprised of internal, external and/or matrixed headcount to complete projects. Provides technical input to team members to achieve project goals.
- Serves as the customer expert across a broad range of products. Plays a key role in defining product strategy and identifying gaps. Provides feedback to business unit heads on process and hardware improvements to meet customer requirements.
- Takes the lead in positioning new technologies to customers utilizing technical information from business unit. Interfaces with customers at key development and manufacturing sites to form strategic partnerships to evaluate new and emerging technologies and oversees joint development activities or beta-site testing programs. Makes executive level presentations.
Functional Knowledge
- Demonstrates broad and comprehensive understanding of different systems, theories and practices
Business Expertise
- Applies broad industry and commercial awareness to drive financial and operational performance across business unit, department or sub-functions
Leadership
- Leads through subordinates to execute segment/functional business plans and contributes to the development of segment/functional strategy
Problem Solving
- Directs the resolution of highly complex or unusual business problems applying advanced analytical thought and judgment.
Impact
- Guided by segment/functional strategy, impacts results of a department, business unit or sub-function or facilitates the work done by other segments/functions by providing support to impact the business
Interpersonal Skills
- Negotiates and influences the opinions of others at the senior executive level and in external organizations; exercises sensitivity to the audience
- Position requires understanding of Applied Materials global Standards of Business Conduct and compliance with these standards at all times. This includes demonstrating the highest level of ethical conduct reflecting Applied Materials' core values.
