The Systems and Cloud Engineer reports into the Hosting and Storage Management Tower of IT Shared Services. You will work closely with Managed Services Partners, End User & Infrastructure engineering teams, IT operations and PMO. You are depended upon for engineering IT Infrastructure solutions and operations in the organization.
As a subject matter expert, you will drive successful engineering of Infrastructure and end user technologies for business adoption. You must have applied expertise in on-premises, hybrid or Cloud-based (sound experience in Azure and AWS) infrastructure and end user solutions. Assisting the Head of Hosting and Storage Services, you will be responsible for envisioning and developing the technical solutions that meets Internationals SOS Infrastructure needs, advising on business transformation with the aim of aligning people, processes, and technology while fostering a relationship with our business partners as a trusted advisor. These infrastructure solutions will then be delivered end-to-end as part of the organization.
The role oversees several key functions within the IT organization that enables the delivery of high-quality services to Business lines, IT Applications teams, and end users. You are also required to ensure Service Support and Service Delivery processes are in place to meet business needs based on agreed Service Levels. This position is a stakeholder-facing role and requires that you establish and manage expectations within the business and drive the IT teams to achieve those expectations to a high standard.
Key Responsibilities
- Deliver professional, timely and effective technical expertise on On-Premise and Cloud technologies
- Adopt best practices towards Systems Design and Build and deliver products to our user community operable by IT Shared Services.
- Act as the 3rd level support to IT Shared Services infrastructure and Cloud operations.
- Provide Systems related service support when escalated by partner teams towards Server incidents within a complex environment and developing a methodical approach to problem solving.
- Analyze recurring issues through root cause analysis as part of Problem Management
- Implement changes to infrastructure in accordance with International SOS change management process.
- Develop and maintain the Systems Standards for On-Premise and Cloud based Technology stacks in International SOS.
Requirements
- Degree holder, with 5-7 years of experience working with Cloud Technologies (Azure and AWS), VMware, Microsoft, Linux
- Relevant experience in design, build and support of users or customers globally on a 24x7x365 basis.
- Effective communicator at all levels of the organization and externally with customers or third parties
- Proven track record in keeping abreast with technological advancement in related fields.
- Able to manage multiple escalations with effective follow-up/follow-through
- Demonstrate proactivity to undertake tasks, while taking ownership to execute them to completion.
- Display strong analytical mindset when it comes to problem solving, and tenacity to pursue solutions.
- A team player and able to work with and through others.
- Ability to influence others and move toward a common vision or goal.
- Excellent knowledge of Cloud Technologies like Azure, AWS VMWare Cloud Foundation,
- Excellent knowledge of Microsoft’s Active Directory and Windows Operating System.
- Working knowledge of system management tools like Dyna Trace, SolarWinds, SCCM and SCOM, or other industry standard monitoring systems
- Strong knowledge of storage, storage virtualization and storage network technologies
- Industry Technical Certifications is essential: Cloud, VMWare, Microsoft
- Well versed and certified in Azure and/or AWS
- Experienced in Microsoft Windows environment, MS Active Directory (AD) and Group Policy (GPO)
- Experience in Microsoft System Centre Configuration Manager (SCCM) and Systems Centre Operations Manager (SCOM)
- Knowledge of Health & Security Industry IT Operations would be a strong benefit.
- Less than 5% of international travel
- On-call as part of Operational escalation channel
