Are you an experienced multitasker with a passion for providing top-notch customer service? We're looking for a skilled and enthusiastic individual to join our team as a Customer Service cum Admin Officer!
Job Responsibilities:
- Ensure constant presence at the front counter, welcoming and registering walk-in customers using the case management system
- Oversee queue flow using a computerized system, issue queue tickets, and manage queues. Perform manual tracking of daily walk-ins in case of system failure
- Handle difficult customers professionally, and complete necessary checklists before customer interviews with Officers
- Conduct operational checks and replenish collaterals at the service center each day
- Collect, certify, and manage documents received from customers. Ensure filing and administrative organization
- Respond to telephone and email inquiries
- Provide administrative assistance such as data entry, filing, processing letters, and setting up videoconferencing equipment before appointments.
Job Requirements:
- Minimum GCE O level with 1 to 2 years of experiences in customer service or front desk roles, particularly in government or social service sectors, is advantageous
- Ability to communicate in English and be proficient in a second language and/or converse in dialects as the work requires interaction with a large number of clients from diverse background
- Strong verbal and written communication skills to effectively address customer inquiries and manage difficult situations with professionalism and empathy
- A friendly and patient demeanor with a proven ability to handle high volumes of customer interactions, including those involving sensitive or complex issues
Working Hours:
- Mondays to Fridays (8.30am - 6:30pm)
- Queenstown MRT
We regret to inform, only shortlisted candidates shall be contacted.
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EA License No: 90C3494 | EA Personnel No: R21100082 (Mavis Goh)
