Ready to be pushed beyond what you think you’re capable of?
At Coinbase, our mission is to increase economic freedom in the world. It’s a massive, ambitious opportunity that demands the best of us, every day, as we build the emerging onchain platform — and with it, the future global financial system.
To achieve our mission, we’re seeking a very specific candidate. We want someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company’s hardest problems.
Our work culture is intense and isn’t for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there’s no better place to be.
What you’ll be doing (ie. job duties):
- Lead a market operations team providing front line support to Coinbase Derivatives (CDE) and Coinbase International (INTX) exchanges during APAC trading hours.
- Field customer enquiries relating but not limited to exchange functionality, market events, business technology, product specifications, and connectivity.
- Partner with Sales, Product, and Engineering to balance business growth with acceptable service standards and operational risk.
What we look for in you (ie. job requirements):
- BA/BS in Information Systems, Economics, Finance or a technical field with documented industry experience.
- 7+ years of experience working with financial markets or in a technical operations role.
- Advanced troubleshooting skills and an ability to articulate difficult and complex problems and solutions to a broad range of audiences.
- Excellent analytic and organizational skills; not limited to questioning, call control, professionalism, and multitasking.
- Experience with different channels of support including voice, e-mail and/or chat.
- Adaptable to meet the evolving needs of a high-growth, fast paced, remote first organization.
- In depth knowledge of futures, options, and digital assets.
Nice to haves:
- Basic understanding of network and FIX protocol.
- Data science skills (SQL etc).
- Proficiency with CRM tools such as Salesforce, Hubspot and/or JIRA is preferred.
PID: P57681
