Responsibilities
- Ensure seamless running of the restaurant in the most efficient and effective manner, delivering the highest service standards;
- Ensure all staff are well briefed on their responsibilities as per company’s standards and are given constant supervision and motivation on all aspects of their work;
- Handle customers’ feedback and complaints and ensure that improvements are made accordingly;
- Maximise revenue, opportunities and minimizing costs without compromising standards and customers’ experience; and
- Ensure restaurant cleanliness at all times.
- Coordinate regular monthly maintenance and recording.
- Perform duties in the best interest of the Company, ensuring that the SOP are applied on daily basis
- Supervise and participate in activities of the service and kitchen personnel under his/her direct supervision.
- Supervise food and beverage service by directing and guiding subordinates.
- Execute any duty that may be assigned from time to time by the Management.
Requirements
- Minimum 5 years of relevant experience in Quick Service Restaurant and in a supervisory role.
- Have good product knowledge on food items
- Knowledge of cost/inventory management would be an added advantage
- Strict sense of hygiene and safety standards
- Excellent organizational skills
- Ability to thrive in a challenging environment
- Strong public relations skills
- Excellent interpersonal & communication skills
- Strong leadership & team player
- Demonstrate commercial capability to deliver profit, control costs and build customer loyalty
