About the Role
As a Client Engagement Specialist, you will be a vital link between LXO and our clients, ensuring that client needs are understood, met, and exceeded. You’ll work closely with our events and consultancy teams to develop and maintain strong client relationships, providing a seamless experience and contributing to the company for excellence in events and business solutions.
Roles & Responsibilities
- Serve as the primary point of contact for assigned clients, managing all aspects of client engagement from onboarding to post-event follow-up.
- Understand client requirements, objectives, and business needs to recommend tailored solutions across event and consultancy offerings.
- Work closely with the events and operations teams to ensure client expectations are met during event planning, execution, and post-event evaluations.
- Assist in the preparation of proposals, presentations, and pitches to new and existing clients, emphasizing LXO’s unique value propositions.
- Conduct regular check-ins with clients to gauge satisfaction, gather feedback, and identify opportunities for improvement and additional services.
- Coordinate and oversee client communications to ensure timely responses, clear information flow, and excellent client experiences.
- Track and manage client data, ensuring accurate records are maintained in CRM systems and supporting client-based decision-making.
- Support the development of strategic client engagement plans and initiatives to foster loyalty, increase retention, and drive revenue growth.
Requirements
- At least 2-4 years of experience in client-facing roles, such as account management, client services, or business development, ideally in event management, consultancy, or a related industry.
- Strong interpersonal and communication skills, with a proven ability to build and maintain relationships with clients and stakeholders at all levels.
- Demonstrated ability to understand client needs and provide appropriate solutions in a consultative selling environment.
- Experience with CRM software (e.g., Salesforce, HubSpot) to manage client information and engagement activities.
- Exceptional organizational skills and attention to detail, with the ability to manage multiple clients and deadlines simultaneously.
- Proficiency in Microsoft Office Suite and presentation software (e.g., PowerPoint).
- A proactive and problem-solving mindset, with the ability to handle unexpected challenges during client interactions and events.
- Additional language skills in Southeast Asian languages are a plus, to enhance communication with regional clients.
- May need to travel within Southeast Asia if needed.
How to Apply
Pease apply with your resume and a cover letter outlining your experience and client engagement achievements and send it to [email protected]
Note: Only shortlisted candidates will be notified.
