Handles the day-to-day operational work - processing account closures, Earmark / Signal status, Transactions posting and follow up with the respective parties, if necessary, and ensures that service standards are met.
1) Prepare/Update PRMs & SOPs timely
2) Archival & Retrieval of documents
3) Support UAT/LV on system/workflow enhancement.
4) Perform FATCA/CRS processing activities
5) Enrolment & De-enrolment of e-statements
6) Sorting of mails
7) Processing of returned cards (ATM/Debit/Credit)
8) Processing of returned mails (Individual & Corporate)
9) Support Team Manager/Leader on project/initiatives & process improvements.
10) Meet turn-around times / service levels at all times
11) Complete adhoc assignments/tasks assigned within timeline
12) Any other duties that may be assigned by Team Lead or Team Manager
13) Perform call back verification to customers for static data updates
14) Handling of failed notifications
15) Prepare Powerpoint slides as and when required
“This is in partnership with the Employment and Employability Institute Pte Ltd (“e2i”).
e2i is the empowering network for workers and employers seeking employment and employability solutions. e2i serves as a bridge between workers and employers, connecting with workers to offer job security through job-matching, career guidance and skills upgrading services, and partnering employers to address their manpower needs through recruitment, training, and job redesign solutions. e2i is a tripartite initiative of the National Trades Union Congress set up to support nation-wide manpower and skills upgrading initiatives. By applying for this role, you consent to A-IT Software Services Pte Ltd’s PDPA and e2i PDPA.
