About the role
Reporting to the Head of Industrial Vertical for Asia Pacific, this role will work closely with internal and external stakeholders on Industrial accounts, building long-lasting relationships and ensuring a high-level of service quality across all services.
What you will be doing
1) Perform lobbying actions
- Identify Key Account targets based in Asia Pacific region, identify decision-makers and specifiers and achieve the widest knowledge possible (activities, subsidiaries, decision structures…) for Industrial accounts
- Send sales leads to network in order to increase CEVA Logistics penetration in Asia Pacific
- Establish a referencing strategy for regional or international Industrial accounts (decision-makers, accounts mapping, lines of approach…)
- Undertake necessary lobbying among prospective Industrial Key Accounts to promote CEVA Logistics and to obtain the opportunity to participate for future Tenders
2) Commercialize and argue Bollore Logistics sales offer
- Represent CEVA Logistics to Key Accounts whose reporting needs a centralized and collaborative action (multi-scope)
- Represent CEVA Logistics to lead and participate in tender process (RFP/RFI/RFQ)
- Sell the whole CEVA Logistics services supported by internal expertise
- Promote CEVA Logistics services and key Asia stations and regions
- Implementing new business strategies to expand new customer base and to secure target prospects
3) Provide consistent tariff offers
- Determine a tariff policy in conjunction with Middle Office and Regional Sales Management and a consistent organization between various implicated sites
- Establish, confirm and update CEVA Logistics tariff offers and write contracts in coordination with Legal Services
- Answer to tenders with Tender Management Desk if needed
- Participate in conjunction with Purchasing Department to negotiation among Suppliers
4) Service support
- Transfer obtained contracts to Operations in order to ensure required customer quality service to customers
- Support services or operation sites via appropriate information on SOP to apply
- Intervene among sites and participate in dispute settlement
- Monitor customer account profitability and problems linked to receipts with sites manager
5) Synthetize information through reporting
- Consolidate statistical elements from various operation sites and achieve a monthly regional reporting vision of our business
- Report sales actions undertaken to perpetuate and develop CEVA Logistics Key Customer Accounts for Industrial vertical
- Update CRM with weekly activities and key accounts monthly reports
The successful candidate
- At least a Bachelor's degree in Business / Logistics / Engineering
- At least 7 years of related work experience in Freight Forwarding (Both Air & Sea Freight) & Contract Logistics
- Experience in Key Account management and development, preferably with network/contacts of decision makers in Asia Pacific
- Excellent communication, presentation and interpersonal skills
- Ability to work under pressure, independently and as a team player
- Good critical thinking and problem solving skills
