Established in 2001, Nanyang Institute of Management ("NIM") is a forward-looking premier education provider in the region. At NIM, we focus on "Nurturing Today for Tomorrow" with a student-centric culture that places learning needs above all else. We pride ourselves on the ability to offer an environment that is geared towards achieving academic and teaching excellence while nurturing our students as a whole.
We have an exciting career opportunity for the position of Student Service Executive and invite talented individuals to join us in our mission.
Job Description:
- Administer students' admissions, withdrawals, course completions, attendance tracking, and payment processes.
- Manage the front desk and attend to walk-in customers, student inquiries, feedback, complaints, and requests.
- Respond to email and phone inquiries related to courses.
- Coordinate various school administrative matters between different departments.
- Provide assistance to the Head of School and lecturers as needed.
- Assist with ad-hoc departmental responsibilities, such as marketing workshops, outreach, student orientation, and graduation ceremonies, as required.
- Perform other tasks as directed by the Department Manager or Vice President, Academic.
Job Requirements:
- Diploma or GCE ‘A’ level holder.
- Two years of relevant working experience in an international private education setting.
- A good track record in the service industry, with a passion for customer service and achieving excellence in customer satisfaction.
- Proficient in English and Chinese, with the ability to communicate effectively with stakeholders, clients, or partners across different geographical locations.
- Effective interpersonal and communication skills, both verbal and written.
- Ability to adapt to evolving priorities.
