Responsibilities:
· Shift Management:Oversee day-to-day operations during assigned shifts, ensuring seamless service delivery.
· Staff Supervision:Supervise and coordinate the activities of restaurant staff, providing guidance and support as needed.
· Customer Service:Ensure excellent customer service by addressing customer inquiries and concerns promptly and professionally.
· Training and Development:Train new staff members and facilitate ongoing training programs to enhance team skills.
· Quality Control:Monitor food quality, presentation, and service standards to uphold the restaurant's reputation.
· Inventory Management:Keep track of inventory levels, conduct regular stock checks, and place orders as necessary.
· Cash Handling:Manage cash transactions and ensure accuracy in financial transactions.
· Shift Scheduling:Create and manage staff schedules, considering peak business hours and ensuring adequate coverage.
· Compliance:Ensure compliance with health and safety regulations, food safety standards, and company policies.
· Problem Resolution:Address and resolve customer and staff issues in a timely and effective manner.
· Flexibility:Demonstrate flexibility by working on public holidays and being open to night shifts as required.
· Team Collaboration:Foster a positive and collaborative work environment, promoting teamwork among staff members.
· Reporting:Report directly to the Restaurant Manager, providing updates on daily operations and any issues that may arise.
Job Requirements:
· Proven experience in a supervisory role within the restaurant industry.
· Strong leadership and organizational skills.
· Excellent communication and interpersonal abilities.
· Ability to work flexible hours, including public holidays and night shifts.
· Knowledge of health and safety regulations and food safety standards.
· Problem-solving skills and the ability to make sound decisions under pressure.
· Customer-focused mindset with a commitment to delivering exceptional service.
