Key Responsibilities:
· Respond to helpdesk emails, and phone calls from end-users regarding IT issues, questions, and requests.
· Diagnose and troubleshoot hardware, software, and network problems, guiding users through resolution steps or performing hands-on support as needed.
· Provide remote assistance to users for software installations, configurations, and troubleshooting.
· Install, configure, and maintain desktops, laptops, printers, scanners, and other hardware peripherals.
· Perform software installations, upgrades, patches, and license management for operating systems, productivity suites, and business applications.
· Conduct regular maintenance tasks, such as system updates, disk clean-up, and antivirus scans, to optimize device performance and security.
· Maintain an inventory of IT assets, including hardware, software licenses, and peripherals, ensuring accurate records of procurement, deployment, and decommissioning.
· Assist in asset tracking, tagging, and disposal processes, adhering to organizational policies and regulatory requirements.
· Coordinate with procurement and vendor management teams to order, receive, and inventory new IT equipment and supplies.
· Manage user accounts, permissions, and access rights in accordance with IT security policies and business requirements.
· Assist users with password resets, account unlocks, and access requests for various systems and applications.
· Ensure compliance with user access control procedures and protocols to safeguard sensitive information and resources.
Qualifications and Requirements:
· Diploma in Information Technology, Computer Science, or a related field.
· Proven experience in providing technical support and troubleshooting in a helpdesk or IT support environment.
· Familiarity with operating systems (e.g., Windows, macOS, Linux), productivity software (e.g., Microsoft Office), and common business applications.
· Strong diagnostic and problem-solving skills with the ability to resolve technical issues efficiently and effectively.
· Excellent communication and interpersonal skills, with a customer-focused approach to providing support.
