Job Description:
- Sales and customer service-related duties and responsibilities will be the main focus, including but not limited to the following tasks:
- Quick processing of customer purchase orders and sales quotes in the ERP system;
- Assisting the sales team in coordinating with customers regarding inquiries, repair progress updates, part availability checks, and complaints;
- Creating commercial documentation for deliveries/collections and logistical arrangements with customers and transportation companies;
- Monitor on and managing clients' stock levels:
- Customers' timely requests for parts or units for our internal repair activities, including planning and queuing;
- Requesting purchase orders for supplies that have dropped to low levels but are still pending for POs; requesting top-ups when stock levels are low or completely depleted
- Monitor the availability of purchase orders in client portals;
- Precise and prompt data entry and updating of internal records in the ERP system;
- Site visits from customers will be necessary on exceptional occasions;
- Attendance at local and international trade shows, if necessary;
Qualifications
- Bachelor’s degree in Engineering, Business Administration, Industrial Technology, or a related field preferred.
- Minimum of 2–5 years of customer service experience in the semiconductor, electronics, or industrial manufacturing sectors.
- Familiarity with semiconductor products, supply chains, and the requirements of industrial customers.
- Understanding of semiconductor or industrial product specifications, applications, and customer requirements.
- Ability to interpret product specifications, datasheets, and basic technical documentation.
- Proficiency with ERP and CRM systems commonly used in manufacturing or industrial settings (e.g., SAP, Oracle).
- Proven experience in managing relationships with B2B customers, including distributors, suppliers, and OEMs.
- High level of accuracy in managing orders, contracts, and customer requirements.
- Strong organizational skills to track and follow up on issues to resolution, including warranty claims and RMA (Return Merchandise Authorization) processes.
- Ability to travel occasionally for customer meetings or industry events.
Thank you for your application and we regret that only shortlisted applicants will be notified
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EA (18C9514/R23118479)
