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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   Customer Service Supervisor [OTC | Up to $8K | Biotech MNC]
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Customer Service Supervisor [OTC | Up to $8K | Biotech MNC]

Rapid Recruitment Asia Pte. Ltd.

Rapid Recruitment Asia Pte. Ltd. company logo

Job Highlights

  • Up to $104,000 per annum
  • Established Biotech MNC
  • Hybrid Working Arrangement

Job Responsibilities

  • Oversee an end-to-end order to cash process to ensure smooth operations.
  • Address critical customer complaints and issues promptly, providing timely and professional resolutions.
  • Implement standard SOPs, and OTC processes in line with internal guidelines and policies.
  • Support division revenue goals by managing backorders meticulously, ensuring fulfillment timelines align with targets.
  • Prepare and present weekly reports, analyze key data, identify issues, and recommend solutions as necessary.
  • Act as the primary contact for critical cases, collaborating with teams (Manufacturing, Commercial, Finance) to provide exceptional support and swift issue resolution.
  • Lead and grow a high-performing customer service team, maintaining a standard of excellence, inclusivity, and continuous improvement.

Qualifications

  • Bachelor’s degree in Business Administration, Logistics, Supply Chain, or equivalent.
  • Demonstrates accountability, proactive problem-solving, adaptability, and a solid understanding of business operations.
  • Strong communication and analytical skills.
  • In-depth knowledge of logistics, customer service, and supply chain management.
  • Excellent organizational and time-management skills

If you are keen to explore this career opportunity, kindly send a copy of your resume to [email protected] or simply click the button to APPLY NOW! We regret that only shortlisted applicants will be notified.


  • Chan Ku Ci - R22111446
  • EA License No: 16C8261

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