- Accomplishes department objectives by managing staff.
- Plans and evaluates department policies, processes, priorities, and performance goals.
- Maintains staff by recruiting, onboarding, training, assessing, and promoting employees.
- Ensures that their department is on track to meet performance goals and makes adjustments based on performance data as needed.
- Motivates direct reports by providing positive feedback and skills development.
- Accomplishes staff results by communicating job expectations and planning, monitoring, and appraising job results.
- Develops, coordinates, and enforces systems, policies, procedures, and productivity standards.
- Establishes strategic goals by gathering pertinent business, financial, service, and operations information.
- Defines objectives, identifies and evaluates trends and options, chooses courses of action, and evaluates outcomes.
- Accomplishes financial objectives by forecasting requirements, preparing an annual budget, scheduling expenditures, analyzing variances, and initiating corrective action.
- Prepares reports for senior level management to help track their team’s progress.
- Ensures that staff have the resources they need to complete their work in an optimal manner.
- Acts as a liaison with senior level management and other department managers by developing productive, collaborative relationships and utilizing clear and effective communication.
- Updates sector and management expertise through professional development, participating in professional educational opportunities, reading industry-specific and management publications, and taking part in professional organizations.
lists of required skills and experience
- Performance management
- Ability to monitor and prioritize multiple deadlines and projects simultaneously
- Project management
- Coaching
- Supervision and leadership
- Quality management
- Results driven
- Client focus
- Developing budgets
- Developing standards and processes
- Teambuilding
- Providing feedback
- Sector expertise
- Organizational skills
- Written and spoken communication skills
- Presentation skills
- Financial reporting
- Interpersonal skills and problem solving
- Proficiency with office software
