The Operational Excellence SME is responsible for providing pertinent operational input to the full project cycle, from ideation to trial, to systemwide rollout. This role requires a deep understanding of restaurant operations, technology integration, and process optimisation to ensure our restaurants operate at their optimal level. This position also involves leading and constructing new restaurant openings.
Benefits
These are just some of the benefits that come with working at GYG:
- Performance Incentives (quarterly)
- Rapid Career Growth
- 5 days work week and 2 days OFF, 44 hour
- Outpatient & Hospitalisation benefits
- Various types of leave entitlements
- Cultural celebrations – Day of the Dead and Cinco de Mayo (We just love to celebrate everything!!)
We guarantee you will have lots of fun at work and not a single day is the same!
Job Scope
- Subject matter expert in all systems used in restaurants at GYG
- Implement and maintain all operational systems, ensuring high up time, reliability and data integrity
- Continuously review restaurant technology stack to reduce inefficiencies and eliminate process bottlenecks
- Works collaboratively and actively with the stakeholders involved to be a SME within all project initiatives.
- Schedules time in restaurants on a weekly basis. Visits are structured with a clear purpose and outcome.
- Lead the development and execution of long-term solutions for restaurant and kitchen automation
- Lead the technology implementation for all new restaurant openings, including infrastructure setup, system installations and digital integration
- Oversee the end-to-end implementation of new restaurant technologies, including system integration, testing and deployment across GYG Singapore
- Accountable for the onboarding process of new vendors
- Negotiate contracts and oversee the implementation of third-party technology solutions
