Responsibilities
- Ensuring team are executing orders & supporting operational matters in relations to customers requirements for regulations & compliance
- Develop and execute a comprehensive customer success strategy aligned with the company's goals and objectives
- Establish and maintain strong relationships with key customers, acting as a trusted advisor and advocate for their needs
- Implement best practices for customer onboarding, adoption, and retention, ensuring seamless and positive customer experiences throughout the lifecycle
- Collaborate cross-functionally with sales, product, marketing, and other teams to drive customer satisfaction and identify opportunities for upsell and expansion
- Analyse customer data and feedback to identify trends, insights, and areas for improvement, and implement strategies to address them
Requirements
- Degree in business administration, Marketing, or related
- 10 years of relevant experience within Customer Service scope, with hands on working exposure in SAP modules such as Sales & Distribution (SD) or Order to Cash (O2C)
- Proficient in leading a team, regional experience is a plus
Account Manager
Kerwin Tan Kai Bin (R1331624)
EA16S8107
