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Jobs in Singapore   »   Jobs in Singapore   »   Assistant Manager, DTO (Helpdesk Support)
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Assistant Manager, DTO (Helpdesk Support)

Institute For Human Resource Professionals Limited

Institute For Human Resource Professionals Limited company logo

We are currently seeking a highly motivated individual in a renewable 1 year contract position. The potential for contract extensions based on performance is available.

In addition to the salary, this position offers various benefits, including:

  • Annual wage supplement
  • Performance bonus
  • Merit increment

Salary Range: $3,500 to $4,000 (Depending on experience)

Location: Lifelong Learning Institute, 11 Eunos Road 8, Singapore 408601

Working hours: 8.30am to 6.00pm (Monday to Thursday), 8.30am to 5.30pm (Friday)


Key Responsibilities:

Helpdesk Support:

  • Provide first-level support through Freshdesk, ensuring timely and effective resolution of customer inquiries and technical issues.
  • Troubleshoot and resolve system and CRM-related problems.
  • Escalate complex issues to relevant technical teams when necessary.

Customer Service:

  • Act as the front-line representative for customer interactions, ensuring a positive experience.
  • Address customer concerns and provide solutions in a professional and courteous manner.
  • Maintain up-to-date knowledge of our products and services to assist customers effectively.

Operational Support:

  • Support operations within the technical business units, ensuring smooth workflows and processes.
  • Assist with the implementation and maintenance of system and CRM tools.
  • Collaborate with technical teams to understand operational requirements and provide necessary support.

Administrative Duties:

  • Perform general administrative tasks, including documentation, reporting, and scheduling.
  • Manage and organize records and databases related to customer support and operations.
  • Assist in the preparation of reports and presentations for management.

Collaboration and Product Enhancement:

  • Partner with business units to identify areas for product improvement and enhancement.
  • Provide feedback and insights from customer interactions to help refine products and services.
  • Participate in team meetings and contribute to discussions on product development and innovation.

Requirements:

Experience:

  • Minimum of 2 years experience in a helpdesk support role.
  • Proven experience with Freshdesk and CRM systems preferred.

Skills:

  • Strong customer service orientation with excellent communication and interpersonal skills.
  • Proficiency in troubleshooting and problem-solving.
  • Ability to manage multiple tasks and prioritize effectively.
  • Detail-oriented with strong organizational skills.
  • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

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