You will be tasked to:
- Execute a project effectively once a project order is being received
- Have a complete understanding of the requirements of the project and the delivery schedule
- Liaise with purchasing team with regards to the procurement of the items
- Work with various departments to problem solve and mitigate arising issues such as facilitating changes in project requirements in terms of products or the delivery schedule.
- Handle the billing for each project in an accurate manner
- Maintain excellent control on inventory to facilitate timely shipment and delivery, thereby maximising customer satisfaction and minimising cost;
- Plan, schedule as well as coordinate materials availability to meet customer requirements
- Engage in regular meetings with internal departments to review project, production and procurement updates
- Other related duties as required by HOD/ Management
The ideal candidate should be:
- Recognised Diploma or Degree in any field
- Preferably 2 years' experience in a related customer-facing field (Eg, Customer Service, Order Processing, Sales Coordination, etc)
- Entry level candidates are welcome to apply as training is provided
- Working experience in import/export or related environment would be advantageous
- Working knowledge and experience in SAP system preferred but not a must
- Must be effectively bilingual in English and Mandarin to communicate with mandarin speaking customers to maximise customers satisfaction regards in shipments and deliveries.
- Able to analyse information quickly and accurately
- Excellent planning, communication and problem solving skills with an eye for details;
- Customer service oriented and result-driven with ability to work independently in a fast paced environment.
