The Duty Manager supervises and coordinates the daily operations of the front office department to ensure the smooth delivery of guest service in accordance with the department's service standards and procedures.
He/She plans resources, allocates work assignments, maintains accurate room status information and handles operational irregularities.
Primary Responsibilities:
- Acts as Manager on duty for the hotel, dealing with complaints, problem-solving, disturbances, special requests, and any other issues that may arise.
- Directs and oversees all hotel operations to ensure guest satisfaction and safety.
- Manages the front desk, ensuring all employees perform the tasks assigned to them and coordinate front desk activities with other departments.
- Ensures team members perform and accurately complete the daily night audit in a timely fashion.
- Prepares and distributes daily summary reports for Hospitality Services Division.
- Completes and records the Night Shift Checklist (before and after Night Audits) accurately, by Operational, Financial, and Administrative tasks listed in the checklists.
- Prepares incident report as and when required.
- Assists the Front Office Manager in implementing and enforcing financial controls throughout the department, helping control operating expenses, scheduling, and purchasing.
