Responsibilities:
- Provide end user support for desktop computers, notebooks, printers, applications, basic networking, etc
- Deployment, configuration & troubleshooting on end user issues
- Evaluate existing end user computing resources
- Work with IT infrastructure team and external vendors to resolve user issue
- Perform routine maintenance and upgrades of end user computing resources
- Update Desktop Support operations & service desk documentation
- Ensure procedures, processes and service level are being followed for any service delivery and operations
- Manage and administer the service desk operations including coordination routing of service or change request
- Any other duties as assigned
Requirements:
- Singaporeans only
- Possess a Diploma in IT or equivalent
- Possess minimum 2 years of Desktop Support / IT support experience
- Proficient with desktop operation systems, MS office, Outlook, desktop, notebook hardware & software
- Experience in supporting desktop migration such as Active Directory and Exchange Migration
- Familiar with Service Desk operations, incident, service request and change management process
- Good interpersonal & communications skills
- Resourceful, analytical and good problem-solving skill
