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Jobs in Singapore   »   Jobs in Singapore   »   Information Technology Job   »   Technical Analyst
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Technical Analyst

Horizon Global Services Pte. Ltd.

Horizon Global Services Pte. Ltd. company logo


Job Description & Requirements


We are seeking a skilled Technical Analyst to support, implement, and manage Windows operating systems, MS Office products, and desktop infrastructure. The role requires end-to-end responsibility for incident response, effective communication across various channels, and adherence to service levels to ensure the smooth operation of IT systems.

Key Responsibilities

  • Implement, support, and manage Windows operating systems, MS Office products, and other desktop applications.
  • Respond promptly to incidents using various communication methods, including email, conference calls, instant messaging, and in-person interactions.
  • Take full responsibility for time-sensitive tasks by engaging the necessary partners and ensuring timely resolution.
  • Monitor progress on tasks and generate reports for senior leadership, ensuring service levels and departmental guidelines are consistently met.

Technical Skills

  • Proficient in Windows, storage, backup, user access, permissions, and networking.
  • Experienced in MS Office products, EzOffice, helpdesk portal administration, and virtual desktop infrastructure (VDI) support.
  • Knowledgeable in VPN services and EUX inventory management.
  • Skilled in resolving common issues, such as account lockouts, password resets, and O365 support.
  • Capable of building and installing PCs, telephone systems, wireless networks, and peripheral devices (e.g., printers, scanners, mobile devices).

Non-Technical Skills

  • Strong verbal and written communication skills, with the ability to manage tasks, set priorities, and address issues effectively.
  • Experience supporting global customers, with readiness to work in a 24/7 environment, including rotating shifts and weekly offs.
  • Familiar with end-user support tools like RDP and other remote access tools.

Preferred Skills

  • Experience in mobile device support, including iPads, tablets, and smartphones.
  • Familiar with routine maintenance of PCs, networks, telephone systems, and peripheral devices.

Key Skills Summary

  • Windows OS, storage, backup, user access, permissions, networking, MS Office, EzOffice, helpdesk portal administration.
  • VDI support, VPN services, EUX inventory management, and familiarity with remote desktop and support tools.

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