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Jobs in Singapore   »   Jobs in Singapore   »   Customer Service Job   »   SAP ARIBA Support Specialist
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SAP ARIBA Support Specialist

Primestaff Management Services Pte Ltd

Primestaff Management Services Pte Ltd company logo

Looking for ARIBA Support Specialist to assist with user testing, training, and post-go-live support for our ARIBA implementation. This role will be crucial in ensuring that users are effectively onboarded and supported as they transition to the ARIBA platform.


Key Responsibilities:

User Testing

  • Collaborate with project teams to develop and execute user acceptance testing (UAT) plans.
  • Identify, document, and communicate any issues or enhancements needed during testing phases.
  • Assist in refining processes based on user feedback to ensure system effectiveness.

Training:

  • Develop training materials and user guides tailored to different user roles.
  • Conduct training sessions (in-person or virtual) for end-users, ensuring comprehension and retention.
  • Provide ongoing support during training sessions, addressing questions and concerns.

Post Go-Live Support:

  • Offer day-to-day support for users post-implementation, troubleshooting issues as they arise.
  • Monitor user adoption and provide additional coaching where necessary.
  • Collect user feedback for continuous improvement of ARIBA processes and tools.

Collaboration:

  • Work closely with IT, procurement, and finance teams to ensure alignment on system usage and best practices.
  • Facilitate communication between users and the project team to address concerns and updates promptly.

Qualifications:

  • 3-5 years work experience in Ariba is essential
  • Proven experience with SAP ARIBA, including a strong understanding of procurement processes.
  • Experienced in Implemented and deployed at least 2 global/regional SAP ARIBA projects.
  • Previous experience in user training, support, and UAT facilitation.
  • 3 Months Contract (Renewal basis)

Preferred Skills:

  • Familiarity with other procurement tools and systems.
  • Experience in change management and user adoption strategies.
  • Certification in ARIBA or relevant procurement methodologies is a plus.


Primestaff Management Services Pte Ltd

Personnel Name: Jackie Ng

Personnel No: R22109024 EA License No: 95C5411

EA License No: 95C5411

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