My Client, a private clubhouse is looking to expand their hospitality team to manage the day to day operations of the Clubhouse. This clubhouse is focusing in Fine Art Exhibits, private dining and lifestyle concierge service for C suite level private members.
Role:
1. Meet and greet VIP guests and offer assistance throughout their stay.
2. Being able to deal with queries and complaints as soon as you are made aware of them.
3.Control the operation on a day-to-day basis ensuring all operating standards are in place
4. To maintain and develop excellent service standards and consistent customer service focus.
5. Collate and establish a large range of information regarding food & beverage and feedback to meet and exceed guest’s expectations.
6. Support the team for a seamless arrival and departure experience at clubhouse
Responsibilities:
- Engage with members in a friendly manner.
- Ensure members are enjoying their drinks and meals and take action to correct any problems.
- Help food preparation and setup when necessary.
Requirements:
- Experience providing excellent customer service in a fast-paced environment.
- A positive attitude and ability to work well under pressure with private chefs and internal staffs
- Able to perform high-quality work while unsupervised.
- Past working experience as concierge, hotel concierge, front-desk, ex-cabin crew, or luxury products sales
- Ablity to speak English and Chinese as the club has chinese speaking members.
- 5 day work week, occassionally weekend if there is an event
