•Front desk duties including handle incoming and outgoing calls, booking appointments, attend to customer’s inquiry
• Communicating with customers via telephone, WhatsApp, email face-to-face and social media
• Keeping records of discussions or correspondence with customer
• Handling customer’s feedbacks
• Improving customer service procedures, policies and standards
• Excellent verbal and written communication skills
• Possess strong interpersonal, efficiency & organisational skills
• Multi-tasking capabilities and willingness to go for the extra mile
• Prior experience as cabin crew will be an added advantage
• Able to converse in Mandarin and English to communicate in Chinese speaking customers
• Must be able to work on retail hours
