Responsibilities:
You will be working on the following: -
Application Processing:
· Process scheme applications, appeals and exceptional cases
· Propose recommendations for appeal cases and seek manager’s approval
· Perform checks on points accumulated through active job search conditions
Verification and Due Diligence:
· Verify supporting documents
· Conduct checks with external parties, including calling employers
· Contacting medical institutions, cross-checking with CPF Board and MSF on financial situations
Financial Management
· Perform grant disbursements
Stakeholder & Customer Engagement
· Provide customer service assistance to JSS applicants at outreach centres (e2i career centres, ServiceSG Centres) with JSS administration including application, clarifications and appeal management
· Liaison with outreach centres for JSS related activities
Administrative Management:
· Manage and execute administrative tasks, duties, and ad-hoc jobs as assigned.
Requirements:
Technical Proficiency:
· Technologically adept individual or proficient and skilled in understanding and using different processing and technical software systems effectively.
· Skilled in deploying and troubleshooting Robotic Process Automation (RPA) solutions to streamline repetitive tasks and enhance efficiency.
Interpersonal Skills:
· Team player with good inter-personal skills.
· Ability to establish and maintain effective relationships with stakeholder
· Proactive in following up to ensure timely resolution and adherence to deadlines.
· Good written and spoken communication skills.
· Customer-focused, with the ability to manage appeals, inquiries, and concerns professionally.
Experience and Knowledge:
· Awareness of various government initiatives related to manpower /training
· Good engagement and time management skills with experience in account/project management and/or operational role
All applicants will be notified on whether they are shortlisted or not within 4 weeks of the closing date of this job posting.
